Overview
CLEVERGUARD TECHNOLOGY CO., LIMITED operates InterviewCue AI and is the data controller responsible for personal information collected through the website and product. This Privacy Policy explains what information we may collect, how we use it, how we may share it, and how you can contact us about privacy questions or requests.
Information We Collect
We may collect information you provide directly, such as your email address, resume content, job descriptions, interview goals, interview answers, uploaded files, prompts, contact messages, account details, and product usage inputs.
We may also collect technical and analytics information, such as page views, device type, browser information, referral source, interaction events, approximate location, IP address, log data, and cookie or similar technology identifiers.
How We Use Information
We use information to provide resume optimization, JD-resume matching, AI mock interview practice, live interview cues, interview question recommendations, customer support, product improvement, analytics, fraud prevention, security, and service maintenance.
AI Processing and Model Training
InterviewCue AI may process your inputs, such as resumes, job descriptions, interview answers, prompts, recordings, transcripts, and related materials, to generate personalized suggestions, feedback, practice questions, and interview preparation support. You should review AI-generated results before using them.
User-provided resumes, answers, recordings, and transcripts are not used to train InterviewCue AI models or third-party AI models.
Service Providers
We may work with hosting, analytics, payment, email, automation, AI infrastructure, customer support, security, and other service providers that help us operate InterviewCue AI. These providers may process information only as needed to support the service.
Data Sharing
We do not sell personal information. We may share information with service providers, when required by law, to protect rights and security, to prevent fraud or abuse, or as part of a business transaction such as a merger, acquisition, financing, or asset transfer.
Data Retention and Deletion
We retain information only for as long as needed to provide the service, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, and keep reasonable business records. Retention periods may vary by data type and operational or legal need.
You may request deletion of personal information by contacting support@interviewcue.ai, subject to applicable law and records we must retain.
Security and Incident Response
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. No online service can guarantee perfect security.
Report a suspected security issue or data incident to support@interviewcue.ai. We will investigate reported incidents and notify affected users through available account or contact channels when notification is required.
Your Choices and Requests
You may contact support@interviewcue.ai to request access, correction, or deletion of your personal information, subject to applicable law and service requirements. You may also choose not to provide certain information, but some features may not work without it.
Children's Privacy
InterviewCue AI is not intended for children. If we learn that we have collected personal information from a child where parental consent is required, we will take appropriate steps to delete it.
International Users
CLEVERGUARD TECHNOLOGY CO., LIMITED maintains business contact locations in Hong Kong and the United Kingdom. InterviewCue AI and its service providers may process information in locations with data protection laws different from those in your jurisdiction. Where required, we use appropriate measures for international processing and transfers.
Changes to This Policy
We may update this Privacy Policy as our website, product, technology, or legal requirements change. The updated version will be posted on this page with a revised effective date.
Contact
For privacy questions, access requests, corrections, or deletion requests, contact support@interviewcue.ai. You may also write to Unit 720, 7/F, Star House, 3 Salisbury Road, Tsim Sha Tsui, Hong Kong or RF001, 1st Floor Front, 36 Gerrard Street, London, United Kingdom, W1D 5QA.