Overview
CLEVERGUARD TECHNOLOGY CO., LIMITED, the company that operates InterviewCue AI, is responsible for this Refund Policy and the review of eligible refund requests for paid plans, subscriptions, or related purchases.
Eligibility
You may request a refund within 72 hours of an initial purchase or subscription renewal. Eligibility may also depend on the purchase channel, usage level, payment provider rules, applicable law, and whether substantial premium usage has already been consumed.
Subscription Cancellation
InterviewCue AI subscriptions renew automatically for the selected billing period. You can cancel from the membership center before the next renewal date. Cancellation stops future renewals but does not automatically create a refund for an earlier charge, and access remains active through the paid period.
Renewals
If you do not want a subscription to renew, cancel it before the next billing date shown in your account. Refund requests for renewal charges must be submitted within the 72-hour request window and remain subject to this policy and applicable law.
How to Request a Refund
Email support@interviewcue.ai with your account email, order information, purchase or renewal date, and a clear explanation of the issue. This email request is required for refund review.
Review Process
We may review account status, usage history, payment records, technical issues, purchase channel, and the reason for the request before making a refund decision.
Non-Refundable Situations
Refunds may not be available where a user has consumed substantial usage, accessed premium features, violated our Terms, abused the refund process, or purchased through a third-party channel with separate refund rules.
Processing Time
We aim to review a complete refund request within 72 hours of receipt. If approved, the refund is initiated through the original payment method. The additional time for funds to appear depends on the payment provider, bank, card issuer, or purchase channel.
Contact
For refund or cancellation questions, contact support@interviewcue.ai.