Overview
This Refund Policy explains how refund requests may be reviewed for InterviewCue AI paid plans, subscriptions, or related purchases.
Eligibility
Refund eligibility depends on the plan, purchase channel, usage level, billing terms, payment provider rules, and applicable law. Some purchases may be non-refundable once access has been provided, premium features have been used, or usage limits have been consumed.
Subscription Cancellation
You may cancel a subscription according to the instructions shown at checkout, in your account settings, or through the billing provider. Cancellation stops future renewals but does not automatically create a refund for past charges.
Renewals
If your subscription renews automatically, you are responsible for canceling before the renewal date if you do not want to continue the service. Refunds for renewal charges may be reviewed based on usage, timing, billing terms, and applicable law.
How to Request a Refund
To request help with a billing issue, contact support@interviewcue.ai with your account email, order information, purchase date, and a clear explanation of the issue.
Review Process
We may review account status, usage history, payment records, technical issues, purchase channel, and the reason for the request before making a refund decision.
Non-Refundable Situations
Refunds may not be available where a user has consumed substantial usage, accessed premium features, violated our Terms, abused the refund process, or purchased through a third-party channel with separate refund rules.
Processing Time
Approved refunds are usually returned through the original payment method. Processing time may depend on the payment provider, bank, card issuer, or purchase channel.
Contact
For refund questions, contact support@interviewcue.ai.